Warranty on Pre-Owned Devices

Warranty Coverage for Pre-Owned Devices

  • SP Mobile provides 6 months limited warranty for all Pre-Owned Devices.
  • Any Screen/LCD and any other parts that malfunction, or do not work as intended or designed. E.g. touch screen issues and screen jumping as long as none of the below exclusions are existing upon inspection when claiming for warranty.
  • Proof of purchase must be provided. E.g. SP Mobile receipt.

Warranty Does Not Cover the Following for Pre-Owned Devices:

After SP Mobile sold the pre-owned device, the warranty does not cover:

  • Mishandling that causes the frame to bend, twist, or crack
  • Physical damage (black dots, colourful lines, glitching, flickering, screen pop up, LCD separated from the frame, black screen, colourful screen, black marks on the screen, coloured marks on the screen, discolouration)
  • Water/Liquid damage
  • Accidental or purposeful drops
  • Tampering with internal hardware
  • Damage resulting from attempted customer repairs
  • Software issues unrelated to the Manufacturing Defects
  • Jailbroken devices
  • Screen/LCD Damages
  • a NON-Working, damaged or severed home button/Bio-Metric scanner as a result of physical damaged caused by the customers

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