- The Australian Consumer Law (ACL) provides certain guarantees to consumers when they purchase Goods or Services and these guarantees cannot be excluded, restricted or modified.
- Please keep your proof of purchase – for example: your receipt or invoice.
- SP Mobile have no obligation to provide a refund, exchange or repair
- If you change your mind.
- Decided you do not like the purchase or find somewhere else selling cheaper
- Had no use for it.
- You are entitled to the Goods repaired if the Goods fail to be of acceptable quality and the failure does not amount to a major failure and we will repair the item within a reasonable time (7 days from date of service/purchase of item), if it is not repaired in a reasonable time, we will exchange or refund to you.
- Lifetime Warranty Applies to iPhone/iPad SCREEN Repairs only. Lifetime warranty EXCLUDES all other repairs
- All Pre-Owned Mobile Phones/Tablets come with 6 Months SP Mobile Limited Warranty. Please see: https://www.spmobile.com.au/warranty-on-pre-owned-devices/
- For any SERVICE warranty claims, PROOF OF SERVICE must be provided. E.g. SP Mobile Receipt
- For any ACCESSORIES issues (excluding Apple), we provide refund or exchange ONLY if product is faulty within 7 days of purchase. Please see: https://www.spmobile.com.au/warranty-for-accessories/
- Proof of purchase with date must be provided.
- For all APPLE accessories, warranty claim is through the manufacturer directly.
- For any accessories returns/exchanges past the 7 days period, please see: https://www.spmobile.com.au/warranty-for-accessories/
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